Terms of service
These terms are the agreement between your business and us. They cover what we build, what you pay, and what happens if things change. Please read them before you create an account.
1. Who we are
Ibis Websites is a trading name of EMMV International Ltd, a company registered in the Republic of Cyprus with company number HE 491820. Our registered office is Dimokratias 31, 1st Floor, Office 101, 8028 Paphos, Cyprus. In these terms, "we", "us" and "our" mean EMMV International Ltd, and "you" means the business that creates the account.
You can contact us at hello@ibiswebsites.com.
2. When these terms apply
These terms apply from the moment you create an account. By ticking the box when you sign up, you confirm that you have read them and that you are authorised to agree to them on behalf of the business.
Our service is for businesses only. It is not offered to consumers buying for personal use.
Our data processing agreement forms part of these terms. It covers the personal details of people who contact you through your website. Our privacy policy explains how we handle your own details.
3. What we provide
When you sign up and pay the build fee, we will:
- build a one page website for your business, written and designed by our team using your answers, photos and other materials;
- show it to you before it goes live, and make reasonable changes you ask for;
- host it, with a secure connection, and give you a free web address on ibiswebsites.com until your own domain is connected;
- help you connect a domain you own, and tell you exactly which settings to change;
- include a quote form and tap to call buttons, and send the enquiries they collect to your email and your account; and
- while you pay the monthly fee, keep the site online and make reasonable changes when you ask in your account, such as new photos, services or opening hours.
A "reasonable change" is an update to the content of your existing page. Rebuilding the site, adding new pages, online shops or booking systems are not included. If you ask for something outside the service we will tell you, and we will only charge for it if you agree a price with us first.
4. What we need from you
You agree that:
- everything you give us is accurate and up to date, including your services, areas, years in business, licences, insurance and guarantees;
- you own, or have permission to use, every photo, logo and piece of text you give us;
- any reviews you ask us to show are real, from real customers, and shown in their own words; and
- you will reply to our questions within a reasonable time so we can finish your site.
We will never invent reviews, customers or facts about your business. We can refuse to publish, or remove, anything we reasonably believe is untrue, misleading, unlawful or that infringes someone else's rights. If something you told us changes, please let us know so we can update your site.
5. Fees and payment
Build fee. The build fee is the price shown on our website for your country when you sign up, unless we agree a different price with you in writing. You pay it by card in your account, and we start building once it has been paid.
Monthly fee. The monthly fee covers hosting, your account and reasonable changes. It is charged in advance to the card you paid with, starting one month after you pay the build fee and then on the same date each month.
How payments are taken. Card payments are processed by our payment provider, Commas. Payments are taken in US dollars. If your card is in another currency, your bank may apply its own exchange rate or fees. We never see or store your full card number.
Taxes. Our prices do not include any tax your country may charge on the service. If we are required to charge tax, we will tell you before you pay.
Price changes. We may change the monthly fee by giving you at least 30 days' notice by email. If you don't want to pay the new price, you can cancel before it takes effect.
6. If a payment fails
If a monthly payment doesn't go through, we will tell you and try again. While a payment is overdue your site stays online and enquiries keep coming through. If a payment is still overdue after 14 days, we may pause changes to your site. If it is still overdue after 44 days, we may replace your site with a holding page until the overdue amount is paid.
7. Refunds and our guarantee
Because we start work as soon as you pay, the build fee is not refundable, except under our guarantee below or where the law requires it. Monthly fees are not refundable, including for part months.
Better than your old site, or your money back. If you already had a website when you signed up, you can claim a refund of your build fee if your Ibis site still isn't better than your old one after you have worked with us for 90 days. To qualify:
- the 90 days start on the day your Ibis site goes live;
- during those 90 days you need to tell us what you think isn't working, through your account or by email, and give us the chance to fix it;
- you need to ask for the refund by email within 30 days after the 90 days end, and tell us why the site still isn't better; and
- your account must be up to date with payments.
If you qualify, we will refund the build fee to the card you paid with within 14 days and take your site offline. The guarantee covers the build fee only. Monthly fees for the time your site was online are not refunded.
8. Cancelling
You can cancel at any time by emailing us or asking in your account. Your site will stay online until the end of the month you have already paid for, and then we will take it offline. We will not charge you again after you cancel.
We can end this agreement by giving you 30 days' notice by email. We can end it straight away, or suspend your site, if you seriously break these terms, for example by publishing unlawful or misleading content, or if a payment is more than 44 days overdue.
9. After your account ends
- Your domain is yours and stays registered wherever you keep it. You will need to point it somewhere else.
- If you ask within 30 days, we will send you a copy of the text and photos on your site.
- Enquiries in your account are handled as set out in the data processing agreement. You can download them before you cancel.
10. Who owns what
Your content. Your photos, logo, reviews and the information about your business stay yours. You give us permission to use them to build, host and update your site and to provide our service to you.
Our platform. The design, templates, code and software we use to build and run sites belong to us. While you are a customer, you have permission to use your site for your business. You may not copy our templates or code to use elsewhere.
Showing your site. We will only show your site or business in our own marketing if you agree.
11. Enquiries and personal data
When people contact you through your site, you decide what to do with their details. That makes you the controller of that data and us your processor. The data processing agreement sets out how we handle it. Your site includes a privacy policy and cookie policy written from the information you give us. You are responsible for checking they are accurate for your business and telling us if anything needs to change.
12. Keeping your site online
We work hard to keep every site fast and online, but we can't promise the service will always be available or free of errors. Sometimes we need to carry out maintenance, and we rely on hosting and other providers. If something goes wrong we will fix it as quickly as we reasonably can.
13. Results
We build every site to win you more calls and quotes, but we can't guarantee a particular number of enquiries, search rankings, sales or income. Those also depend on your area, your reviews, your prices and how you follow up.
14. Our liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Apart from that, we are not responsible for any loss of profit, revenue, business, goodwill or opportunity, or for any indirect or consequential loss, however it arises.
Our total liability to you under or in connection with these terms is limited to the total fees you paid us in the 12 months before the event that caused the claim.
You are responsible for claims made against us because of content you gave us, for example if you didn't have the right to use a photo or a review wasn't genuine.
15. Changes to these terms
We may update these terms from time to time. If we make a change that affects you in a meaningful way, we will email you at least 30 days before it takes effect. If you don't agree, you can cancel before then. The date at the top shows when they were last changed.
16. General
- These terms, the data processing agreement and anything we agree with you in writing are the whole agreement between us about the service.
- If any part of these terms is found to be unenforceable, the rest still applies.
- If we don't enforce a right straight away, we can still enforce it later.
- You may not transfer this agreement to someone else without our written agreement. We may transfer it to another company that takes over our service, and we will tell you if we do.
- We will send notices to the email address on your account. You can send notices to hello@ibiswebsites.com.
17. Law and disputes
These terms are governed by the laws of the Republic of Cyprus. The courts of the Republic of Cyprus have exclusive jurisdiction over any dispute arising from them. Before going to court, we both agree to try to settle any disagreement by talking to each other first.